Return & Cancellations

Our Return & Cancellation Policy is designed to provide you with flexibility and peace of mind throughout your journey with us.

Returns:

30-Day Return Policy:

We offer a 30-day return policy, allowing you to return your gold jewelry if it doesn't meet your expectations. Whether you've changed your mind or received a piece that doesn't resonate with you, we're here to make the return process smooth and hassle-free.

Easy Return Process:

Initiating a return is easy. Simply contact our customer service team to receive a Return Authorization (RA) number. Once you have the RA number, carefully package your jewelry and send it back to us. Upon receiving your returned item in its original condition, we will process your refund or exchange promptly.

Exclusions:

Please note that personalized and custom-designed pieces may have specific return guidelines. Check the product description or contact our customer service team for details on individual items.

Cancellations:

Order Cancellation:

Changed your mind shortly after placing an order? No worries. You can cancel your order within [insert timeframe] after purchase. Contact our customer service team with your order number, and we'll assist you in canceling the order and processing a full refund.

Custom Orders:

For custom-designed pieces, cancellations must be made within [insert timeframe] of placing the order. After this period, custom orders may not be eligible for cancellation due to the personalized nature of the jewelry creation process.

Refunds:

Timely Refund Processing:

Once your returned item is received and inspected, we will process your refund within [insert timeframe]. You will receive the refund via the original payment method used for the purchase.

Non-Refundable Items:

Certain items, such as gift cards, may be non-refundable. Please check individual product descriptions for details.

"We are committed to ensuring your satisfaction with every aspect of your [Your Brand Name] experience. If you have any questions or require assistance with returns or cancellations, our dedicated customer service team is here to assist you. Your happiness is our priority. "